Privacy Policy

This Privacy Policy explains how Prism Technologies collects, uses, discloses, and protects information when you use Prism Videos and related websites, applications, tools, and services.

By using Prism, creating an account, purchasing a plan, buying credits, or submitting content to our services, you acknowledge the practices described in this policy.

We may collect account information such as your name, email address, authentication details, workspace settings, plan information, billing status, and support communications.

We collect usage information such as pages viewed, features used, generation requests, credit activity, device and browser information, approximate location derived from your IP address, referral details, and diagnostic logs.

If you purchase paid services, our payment processors may collect billing details and payment information. Prism generally receives limited payment metadata, such as transaction status, plan, amount, and billing contact information.

Prism processes prompts, uploads, reference images, videos, audio, instructions, generated outputs, edits, project data, and other creative assets you submit or create through the services.

Your content may be processed by Prism and third-party infrastructure or AI model providers to generate, edit, store, render, moderate, troubleshoot, and deliver the services you request.

We use information to provide, operate, secure, troubleshoot, personalize, and improve Prism, including account management, generation workflows, storage, rendering, credits, billing, and support.

We may use information to analyze performance, understand feature usage, prevent abuse, enforce our Terms of Service, comply with legal obligations, and communicate service updates, product changes, or promotional information where permitted.

We may use cookies, local storage, pixels, analytics tools, and similar technologies to keep you signed in, remember preferences, attribute referrals, measure marketing performance, understand product usage, and improve the services.

You can control cookies through your browser settings. Some features may not work correctly if cookies or local storage are disabled.

We may share information with service providers that help us operate Prism, including hosting, storage, database, analytics, authentication, payment, email, customer support, AI model, rendering, and security providers.

We may disclose information if required by law, legal process, or government request; to protect Prism, users, or the public; to enforce our terms; or in connection with a merger, acquisition, financing, restructuring, or sale of assets.

We do not sell your personal information in the traditional sense. Some analytics or advertising technologies may be considered a sale, share, or targeted advertising under certain privacy laws.

We retain information for as long as needed to provide the services, maintain your account, resolve disputes, comply with legal obligations, enforce agreements, prevent abuse, and support business operations.

Retention periods may vary depending on the type of information, account status, legal requirements, backup cycles, and operational needs.

We use technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

You may access, update, or delete certain account information through the product or by contacting support. You may also unsubscribe from marketing communications using the instructions in those messages.

Depending on where you live, you may have privacy rights such as requesting access, correction, deletion, portability, restriction, objection, or opt-out of certain processing. We will respond to applicable requests as required by law.

Prism is operated from the United States and may process information in the United States and other countries where Prism or our service providers operate.

By using Prism, you understand that your information may be transferred to and processed in countries that may have privacy laws different from those in your location.

Prism is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to Prism, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users. Your continued use of Prism after changes become effective means you acknowledge the updated policy.

Questions, requests, or concerns about this Privacy Policy can be sent through Prism support.